Effective Date: 17 December 2024

Klinik Allevia is committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information in compliance with applicable laws.

1. Information We Collect

We collect personal information to provide you with better services, including but not limited to:
• Personal Identifiable Information (PII): Name, contact details (phone number, email), and address.
• Health Information: Medical history, appointment details, and consultation records (if applicable).
• Website Data: IP addresses, browser type, pages visited, and other analytics data.
• Payment Information: Billing details and transaction history for services rendered.

2. How We Use Your Information

The information collected is used to:
• Schedule and confirm appointments.
• Provide personalized medical consultations.
• Respond to inquiries and provide customer support.
• Process payments and issue refunds when applicable.
• Enhance user experience through website improvements.
• Send updates on clinic services, health tips, and community programs (with your consent).

3. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, your data may be shared with:
• Healthcare Providers: To facilitate your medical care.
• Third-Party Service Providers: For payment processing, IT support, or analytics purposes, under strict confidentiality agreements.
• Legal Authorities: When required by law or to protect Klinik Allevia’s legal rights.

4. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once the information is no longer needed, we securely delete or anonymize it.

5. Security Measures

We implement robust security measures to protect your data against unauthorized access, alteration, or destruction. These measures include:
• Secure servers and encrypted connections.
• Regular software updates and vulnerability assessments.
• Restricted access to personal information within our team.

6. Your Rights

You have the right to:
• Access Your Data: Request a copy of your personal information.
• Correct Your Data: Update inaccurate or incomplete details.
• Delete Your Data: Request deletion of your data, subject to legal or contractual obligations.
• Withdraw Consent: Opt-out of marketing communications at any time.

7. Third-Party Links

Our website may contain links to external websites. Klinik Allevia is not responsible for the privacy practices or content of these third-party sites. We recommend reviewing their privacy policies.

8. Cookies and Tracking

Our website uses cookies to improve your browsing experience and gather analytics. You can control cookie preferences through your browser settings.

9. Changes to This Privacy Policy

Klinik Allevia reserves the right to update this policy. Significant changes will be communicated on our website. Continued use of our services implies acceptance of the updated policy.

10. Contact Us

If you have questions, concerns, or requests related to your personal data, please contact us at:

Klinik Allevia
317B, Lorong Kedah, Melawati Square
Taman Melawati, 53100 Kuala Lumpur
Phone: +6011-6326 6005
Email: info@klinikallevia.com

By using Klinik Allevia’s website or services, you agree to the terms of this Privacy Policy.